Unit 1民航服务英语[讲课适用].ppt

Ladies and gentlemen,Welcome Announcement,We welcome you aboard the high-speed rail EMU trains.,On behalf of all the crew members of EMU,I would like to say hello to you and hope you have a nice trip.,Our next station is .,1,学校课堂,Unit 1 Asking for Information and Buying Tickets,2,学校课堂,Unit 1 Asking for Information and Buying Tickets,Lesson 1,Lesson 2,Lesson 3,Lesson 4,3,学校课堂,Lesson 1 Telephone Call for Information,Task Listen and repeat the following words. 1. airport ep:t n.机场 2. inquiry inkwairi n. 打听、询问、调查、查问 3. inquiry office n. 问讯处 4. schedule skedul n. 时间表、一览表、计划 v. 安排、计划、预定 5. be scheduled to do v.（某人）预定（做） 6. due dju: n. 应得物 adj. 预定的、应付的、到期的 7. due to v. 归因于 8. on schedule prep. 按照预定（时间） 9. take off v. 起飞 10. land v. 降落,Words Study:,4,学校课堂,Lesson 1 Telephone Call for Information,Task Please remember the new words as quickly as you can! Then write down the Chinese for each word.,1. Liu Ting Airport _ 2. inquiry office _ 3. due to _ 4. on schedule _ 5. take off _ 6. land _,流亭机场,问讯处,归因于,按时,降落,起飞,Words Study:,5,学校课堂,Lesson 1 Telephone Call for Information,Task Listen and write down the words you hear. 1、 _ 2、_ 3、_ 4、_ 5、_,inquiry office,on schedule,due to,be scheduled to do,take off,6,学校课堂,Lesson 1 Telephone Call for Information,Task Listen and fill in the missing words. 1. Is this the Qingdao Airport _? 2. Who is _? 3. _we can do for you, Mr. Denny? 4. It is _ to arrive at 9:25 pm. 5. _ bad weather conditions, this flight will not arrive _. 6. The flight has not yet _ from Kunming.,Inquiry Office?,calling,Anything,scheduled,Due to the,on schedule,taken off,Words Study:,7,学校课堂,Lesson 1 Telephone Call for Information,Task5 Translation. 1、_ 2、_ 3、_ 4、_ 5、_,请问是青岛机场的问讯处吗？,Denny先生，有什么需要帮忙的吗？,（该航班）预计今天晚上9:25分抵达。,由于天气原因，本次航班将不能按时抵达。,航班还没有从昆明起飞。,8,学校课堂,Differences between face-to-face communication and communication on phone,Face-to-face communication,Communication on phone,Who are you?,I am.,Who is that? Who is calling?,This is.,9,学校课堂,Lesson 1 Telephone Call for Information,Dialogue: Task 2 Listen to the tape and complete the dialogue. Telephone Call for Information（电话问讯） A: Hello! B: Hello, is this the _? A: Yes, who is _? B: Denny _. A: _we can do for you, Mr. Denny? B: Can you tell me the _of CZ3460 from Kunming? A: Certainly. It is _to arrive at 9:25 pm. However, _bad weather conditions, this flight will not arrive _. The flight has not yet _from Kunming. Would you please_ again at 9:00 pm for _information? (This flight will be delayed for two hours. That is to say, it will land at 11:25 pm.),Inquiry Office?,calling,calling,Anything,arrival time,scheduled,due to the,on schedule,taken off,call,further,Dialogue:,10,学校课堂,Lesson 1 Telephone Call for Information,请问是青岛机场的问讯处吗？,（该航班）预计今天晚上9:25分抵达。,1. Is this the Qingdao Airport Inquiry Office?,2. It is scheduled to arrive at 9:25 pm.,3. Is it a direct flight?,这是直达航班吗？,11,学校课堂,Lesson 1 Telephone Call for Information,由于天气原因， （1）本次航班不能按时抵达。 （2）本次航班延误。,Due to the bed weather, (1) the flight will not arrive on schedule. (2) the flight has been delayed.,12,学校课堂,Lesson 1 Telephone Call for Information,practice,1. 有什么需要帮忙的吗？,Anything we can do for you?,2. 请问是流亭机场问讯处吗？,Is this the Liu Ting Airport inquiry office？,3. 由于天气原因，本次航班不能按时到达。,Due to the bed weather, the flight will not arrive on schedule.,13,学校课堂,Lesson 1 Telephone Call for Information,practice,4. 请您告诉我CZ1001航班的到达时间吗？,Can you tell me the arrival time of FlightCZ1001?,5. 请您稍后再来电好吗？,Would you please call again for further information？,14,学校课堂,Lesson 2 Booking Tickets,Task Listen and repeat the following words. 1. competition kmpitin n. 竞赛 2. book tickets v. 订票 3. available veilbl adj. 可得到的 、可利用的 4. prefer prif: v. 较喜欢,宁可 5. first class n. 头等舱 6. economy i(:)knmi n. 节约,经济 7. economy class n. 经济舱 8. business class n. 商务舱,Words Study:,15,学校课堂,Lesson 2 Booking Tickets,Task Please remember the new words as quickly as you can! Then write down the Chinese for each word. 1.竞赛 2.订票 3.可得到的 、可利用的 4. 较喜欢,宁可 5. 头等舱 6.经济舱 7. 商务舱 8. 办理登机手续,competition,book tickets,available,prefer,first class,economy class,Words Study:,business class,check in,16,学校课堂,Lesson 2 Booking Tickets,Task Listen and write down the words you hear. 1、_ 2、_ 3、_ 4、_ 5、_ 6、 _,prefer,first class,available,economy class,book tickets,check in,Words Study:,17,学校课堂,Lesson 2 Booking Tickets,Task Listen and fill in the missing words. 1、We are going to Beijing for a _on the 10th of September. 2、I want to _ twenty tickets to Beijing. 3、Both flights have seats _for September 10th. 4、Id _the morning one. 5、First class or _class? 6、Please be at the airport 2 hours before your flight time for _.,competition,book,available,prefer,economy,check-in,Words Study:,18,学校课堂,Lesson 2 Booking Tickets,Dialogue: Task 2 Listen and try to complete the dialogue: Booking Tickets （订票） A: Good morning. _ I help you? B: Yes, please. We are going to Beijing for a _on the 10th of September. I want to _twenty tickets to Beijing. A: Just a_, sir. Let me check. Oh, yes. We have two flights to Beijing, at 8 oclock in the morning and 4 oclock in the afternoon. Both flights have seats _for September 10th. B: Id_ the morning one. A: First class or _class? B: _ When does it arrive at Beijing? A: 11:00 am. Please be at the airport _ before your flight time for check-in. B: Thank you. A: Youre _. Have a good _.,May,competition,book,minute,available,prefer,economy,Economy class,2 hours,welcome,flight,Dialogue:,19,学校课堂,Lesson 2 Booking Tickets,A: Good morning. May I help you? B: Yes, please. We are going to Beijing for a competition on the 10th of September. I want to book twenty tickets to Beijing. A: Just a minute, sir. Let me check. Oh, yes. We have two flights to Beijing, at 8 oclock in the morning and 4 oclock in the afternoon. Both flights have seats available for September 10th.,20,学校课堂,Lesson 2 Booking Tickets,B: Id prefer the morning one. A: First class or economy class? B: Economy class. When does it arrive at Beijing? A: 11:00 am. Please be at the airport 2 hours before your flight time for check-in. B: Thank you. A: Youre welcome. Have a good flight.,21,学校课堂,1. 我想订两张去上海的机票。,2. 先生，请您稍等，我查一下。,I want to book 2 tickets to Shanghai.,Just a minute, sir. Let me check.,Lesson 2 Booking Tickets,3. 我们有两班去大连的飞机，一班是早上的8:00；一班是下午3:00。,We have two flights to Dalian, at 8 oclock in the morning and 3 oclock in the afternoon.,22,学校课堂,4. 我可以预定这个航班的一个商务座位吗？,Can I make a business class reservation for this flight？,Lesson 2 Booking Tickets,5. 祝您旅途愉快。,Have a nice trip.,We hope you enjoy your flight.,23,学校课堂,Lesson 3 Issuing Tickets,Task Listen and repeat the following words. 1. issue isju: v. 发出，发行 2. issue tickets v. 出票 3. urgent : dnt adj. 紧急的，急迫的 4. fill in = fill out v. 填写 5. contact kntkt v. 联系 6. single ticket n. 单程票 7. return ticket n. 往返票,Words Study:,24,学校课堂,Lesson 3 Issuing Tickets,Task Please remember the new words as quickly as you can! Then write down the Chinese for each word. 1.出票 2.紧急的 3.填写 4.联系 5.单程票 6.往返票,issue tickets,urgent,fill in,contact,single ticket,return ticket,Words Study:,25,学校课堂,Lesson 3 Issuing Tickets,Task Listen and write down the words you hear. 1. _ 2. _ 3. _ 4. _ 5. _,urgent,contact,issue,fill in,single ticket,Words Study:,26,学校课堂,Lesson 3 Issuing Tickets,Task Listen and fill in the missing words. 1. Im going to Beijing on _ business. 2. Id like to know tomorrows _ flight for Beijing. 3. Would you _ this form, please? 4. Excuse me, do you want _ or_ ticket? 5. Have a good_!,urgent,scheduled,fill in,single,return,trip,Words Study:,27,学校课堂,Lesson 1 Telephone Call for Information,Task5 Translation. 1、 _ 2、_ 3、_ 4、_ 5、_,我要去北京办一次很紧急的事务。,我想了解一下明天去北京的航班。,请您填写这张（购票）单。,请问您需要单程票还是往返票？,祝您旅途愉快。,28,学校课堂,Lesson 3 Issuing Tickets,Dialogue: Task2 Listen and try to complete the dialogue: Issuing Tickets A: Good morning, Sir. B: Morning. Im going to Beijing on_. Id like to know tomorrows scheduled flight for Beijing. A: We have _flights for Beijing tomorrow, CZ3151, leaving at _in the morning and CA1304 leaving at _in the evening. B: CZ3151, please. A: OK. Would you _this form, please? Your name, _number, route, date, _telephone number and so on. B: Here you are. How much is it? A: Excuse me, do you want _or _ticket? B: _ticket, please. A: RMB_. Yes, good-bye. Have a good _!,urgent business,two,8:00,6:20,please fill in,passport,contacting,single,return,Single,1380,trip,Dialogue:,29,学校课堂,Lesson 3 Issuing Tickets,A: Good morning, Sir. B: Morning. Im going to Beijing on urgent business. Id like to know tomorrows scheduled flight for Beijing. A: We have 2 flights for Beijing tomorrow, CZ3151, (leaving) at 8:00 in the morning and CA1304 (leaving) at 6:20 in the evening. B: CZ3151, please.,Dialogue:,30,学校课堂,A: OK. Would you fill in this form, please? Your name, passport number, route, date, contacting telephone number and so on. B: Here you are. How much is it? A: Excuse me, do you want single or return ticket? B: Single ticket, please. A: RMB 1308. Yes, good-bye. Have a good trip!,Lesson 3 Issuing Tickets,31,学校课堂,Lesson 3 Issuing Tickets,直达航班,定期航班,3. airport inquiry office,机场问讯处,5. make a reservation,6. take off/ depart,Practice:,1. direct flight,2. scheduled flight,单程票,4. single ticket,预订,起飞,32,学校课堂,Lesson 3 Issuing Tickets,7. China Eastern Airlines,8. due to,9. return ticket,10. fill in,11. economy class,12. first class,Practice:,中国东方航空公司,归因于,往返票,填写,经济舱,头等舱,33,学校课堂,Lesson 3 Issuing Tickets,1.直达航班 2.定期航班 3.机场问询处 4.单程票 5.预定 6.起飞/出发,direct flight,scheduled flight,airport inquiry office,single ticket,make a reservation,take off/ depart,Practice:,34,学校课堂,Lesson 3 Issuing Tickets,7.中国东方航空公司 8.归因于 9.往返票 10. 填写 11.经济舱 12.头等舱,China Eastern Airlines,due to,return ticket,fill in,economy class,first class,Practice:,35,学校课堂,Due to the bad weather, the flight will not arrive on schedule.,我可以预定这个航班的两个经济舱座位吗？,由于天气原因，本次航班不能按时抵达.,Could I make two economy class reservations for this flight？,Lesson 3 Issuing Tickets,36,学校课堂,Id like to change the Qingdao-Beijing reservation and reserve a seat to Tianjin.,请在飞机起飞前两小时到达机场办理登机手续。,我想将青岛到北京的订票改成青岛到天津的订票。,Please be at the airport 2 hours before your flight time for check in.,Lesson 3 Issuing Tickets,37,学校课堂,I would like to apologize for the inconvenience caused by this delay.,Can I help you?/ What can I do for you?/ Anything I can do for you ?,航班延误(给您)带来的不便我们深感抱歉。,有什么需要帮忙的吗？,Lesson 3 Issuing Tickets,38,学校课堂,我们每周二和周四都有航班飞往武汉。,The flight will go via Jinan, and the whole trip/flight will be 2 hours.,We have scheduled flights to Wuhan every Tuesday and Thursday。,本次航班经停济南，总航程需要2小时。,Lesson 3 Issuing Tickets,39,学校课堂,您想购买普通舱机票还是头等舱机票？,Have a nice trip.,Would you like an economy ticket or the first-class ticket?,祝您旅途愉快。,Lesson 3 Issuing Tickets,We wish you a good trip.,40,学校课堂,1. How old are you?,Guilin University of Aerospace Technology, Laibin Campus.,Im.,2. Which school are you in?,Lesson 3 Issuing Tickets,41,学校课堂,3. What calss/grade are you in?,Im in Class ., Grade .,4. Yes, I want to drink some cold water/eat some fruit.,Lesson 3 Issuing Tickets,42,学校课堂,5. What did you have for lunch?,I had .,Lesson 3 Issuing Tickets,43,学校课堂,Lesson 4 Changing the Reservation,Task Listen and repeat the following words. 1. reservation rezvein n. 预定 2. change the reservation v. 更改订座 3. China Eastern Airlines n. 中国东方航空公司 4. Air China n. 中国国际航空公司 5. China National Aviation Corp n. 中国航空公司1.ppt 6. China Southern Airlines n. 中国南方航空公司 7. China United Airlines n. 中国联合航空公司 8.China Northwest Airlines n. 中国西北航空公司 9. China Southwest Airlines n. 中国西南航空公司 10. Hong Kong Dragon n. 港龙航空公司 11. China Airlines n. 中华航空公司 12. depart dip:t v. 离开、出发、放弃,Words Study:,44,学校课堂,Lesson 4 Changing the Reservation,Task Please remember the new words as quckly as you can! Then write down the Chinese for each word. 1. change the reservation _ 2. China Eastern Airlines _ 3. Air China _ 4. China National Aviation Corp _ 5. China Southern Airlines _ 6. depart _,更改预定,中国东方航空公司,中国国际航空公司,中国航空公司,中国南方航空公司,离开,45,学校课堂,Task Listen and write down the words you hear. 1._ 2._ 3._ 4._ 5._,Lesson 4 Changing the Reservation,reservation,China Eastern Airlines,change the reservation,depart,China Southern Airlines,46,学校课堂,Lesson 4 Changing the Reservation,Task Listen and fill in the missing words. 1. _. May I help you? 2. Id like to_. 3. Ive _on your flight on the 10th of September. 4. Which flight would you like to_ ? 5. Flight CA930 _ at 3 in the afternoon on the11th.,China Eastern Airlines,change my reservation,made a reservation,change to,departing,47,学校课堂,Task5 Read and try to translate the above sentences. 1、 _ 2、_ 3、_ 4、_ 5、_,中国东方航空公司，有什么可以帮到您？,我想更改订座。,我已经订好了9月10日的机票。,您想改乘哪个航班？,CA930航班于11日下午3点起飞。,Lesson 4 Changing the Reservation,48,学校课堂,Lesson 4 Changing the Reservation,Changing the Reservation A: ？ B: Yes, Id like .Ive on your flight on the 10th of September. The flight is 8:30 in the morning, and the flight number is CA918 from Shanghai to Beijing.,China Eastern Airlines. May I help you,to change my reservation,made a reservation,Dialogue: Task 2 listen and try to complete the dialogue.,49,学校课堂,Lesson 4 Changing the Reservation,Dialogue: Changing the Reservation A: