商务场合的规则.docx

商务场合的规则l:When expressing thanks to a business client who has given you a gift, you should：send an e-mail because it is faster and more efficientsend a handwritten notecall within 72 hoursa verbal thank you is enough答案：send a handwritten note call within 72 hours：虽然应该 72 小时之内回 复，但仅仅打一个电话是不够的。2： You have a meeting with a client but are expecting a call. You should：make sure your cell phone is charged up and turned onset your cell phone ring volume to high to ensure you hear any callsturn your cell phone offtell your client you are expecting a phone call答案：turn your cell phone off和客户谈话的时候不应该把电话铃声放到最大。就 算你提前告诉了客户你需要接一个电话，还是显得很不礼貌。3: When you receive someone else's business card you should:immediately put it into your back pocketimmediately pass them your business cardlook at the card but say nothing about itlook at the card and acknowledge it答案：look at the card and acknowledge it当你接到他人的名片时，最合适的做 法是阅读这张名片，而不是匆匆收起来或马上递上自己的名片。4： What should you do if you see someone at a business event that you have met before, but you can' t remember their name?ignore the personintroduce yourself, apologize for not remembering their name but say where you met them beforewalk up to him or her and say, “Hi, mate!”try to find out the person, s name from others at the event and then introduce yourself.答案：introduce yourself, apologize for not remembering their name but say where you met them beforeignore the person：在这种情况下不应该装作没看见。5：One of the most ill-mannered things to do at a business meal is .order a lot of foodsmoke while the others are eatingset up business papers on the tableuse a cell phone答案：use a cell phone点过多的菜，或者在饭桌上吸烟都很不礼貌，但还不是最大 的禁忌。感谢您的阅读，祝您生活愉快。