《服务外包英语》课件Unit 8 Applying for a Job.ppt

Contents Passage Two4 Starting Up1Listening&Speaking2Passage One3Language Lab7Tips for Professionals 7Writing5Mini-project6Starting UpSuppose you are going to a job interview next week.What will you do to prepare for it?Make a list of things you can do before and during the interview to ensure your success.Task One Discuss the following question with your partner.Starting up-1Starting up-2Starting UpHere are some criteria for evaluating a job offer,in what order of priority would you list them.1.job security2.challenge3.salary4.reputation of company 5.location of company 6.type of people you work with 7.feelings of power and authority8.chance to be your own boss.Task Two Starting up-3Starting UpWhat qualities do companies look for in people when hiring personnel?Look at the following list and check the five most important qualities for each job.Task Three ListeningListening&SpeakingDialogue OneDialogue TwoSpeaking TaskL-Task 1Listening&SpeakingDialogue One:Making Preparations for a Job Interview 1.provider:n.someone whose business is to supply a particular service or commodity 供应商Example：1）Profits at Bharti Airtel,Indias largest provider of mobile-phone services,rose by 21%in the first three months of this year.印度最大的移动电话服务商巴帝电信在今年前三个月利润增长21%。2）This is not about investor protectioninvestors want the best service provider,not just the local one.这与保护投资者无关投资者希望得到最佳的服务提供者，不仅仅是本土的。Key Words and ExpressionsL-Task 1Listening&SpeakingDialogue One:Making Preparations for a Job Interview 2.telecom operators电信运营商Example：Telecom operators have another advantage over the TV sector because through their proprietary networks they can offer more bandwidth.与广播电视业相比，电信运营商还有另外一个优势通过自己的专有网络，他们可以提供更高的带宽。Key Words and ExpressionsL-Task 1Listening&SpeakingListening Task:Listen to the conversation and decide whether the following statements are true or false.Then write key words to support your answers.1.Richard has done quite a lot of research on the newspaper before the interview.2.Practicing answering some basic questions to be asked is a good idea.3.Make sure you call the interviewer by his given name instead of surname.4.Never call the interviewer by his last name unless he asks you to do so.L-1-ScriptListening&Speaking _1Samons:It is wise for job candidates to make good preparations for the job interview.So what do you know about the outsourcing service company?Have you done some research?Alina:Yes,I have done quite a lot of research on the Internet.The company is the worlds leading provider of technology and services to telecom operators,the market leader in 2G and 3G mobile technologies.Samons:OK.What else have you done to get ready?Alina:Well,I have also practiced answering some basic questions that I think theyll ask me.Samons:Thats a good idea.Also,you should arrive early and make sure you pronounce the interviewers name correctly.Alina:Yeah,thats easy-his names John.Samons:No!Never call the interviewer by his first name unless he asks you to do so.Alina:Ok,then its McCormick.Ill call him Mr.McCormick.L-Task 2Listening&SpeakingDialogue Two:Talking about New Job 1.dedicate v.to give a lot of your time and effort to a particular activity or purpose because you think it is important 把奉献给 yourself/sth to sth/to doing sth Example:1)Dedicate one night prior to the interview to a mock Q and A.事先拿出一个晚上以问答的方式做模拟面试。2)To my teacher I dedicate this dictionary in token of affection and gratitude.我谨以此词典献给我的老师，以表示对他的爱戴和感激之情。Key Words and ExpressionsL-Task 2Listening&SpeakingDialogue Two:Talking about New Job 2.probation period试用期试用期Example：1）If a unit rescind a labor contract during the probation period,it shall explain the reasons to the laborer.用人单位在试用期解除劳动合同的，应当向劳动者说明理由。2)Many companies have a three-month probation period policy.很多公司都有三个月实习期的规定。Key Words and ExpressionsL-Task 2Listening&SpeakingDialogue Two:Talking about New Job 3.be cut out v.phr.生来是生来是的材料的材料Example：1）No problem,you are the best,believe yourself.You are to be cut out for outstanding manager.没问题，你是最优秀的，要相信自己。你天生就是优秀的管理人才。2）I think shes cut out to be a nurse.我认为她适合做护士工作。Key Words and ExpressionsL-Task 2Listening&SpeakingListening Task:Listen to the conversation and fill out the missing words.Interviewing for an English-Speaking JobYour resume has been successful,and now they want to interview you._!Interviewing for a job is different in many cultures.The questions and example answers below are_ of what you might be asked in a job interview in _,Australia,England,or the USA.When you are asked an _ question,the interviewer wants general information,not a yes/no answer.You may need to give examples and/or details:Q:Tell me about your education.A:Well,I _from Tokyo University with a BA in business and then did a one-year postgraduate diploma in _.Q:What are your career goals?A:Eventually,Id like to manage a large team of _ people in a company thats involved in environmentalism and the green movement.Q:How would your best friend describe you?A:He would say that Im _ and a very good listener.I think he would also say that Im very social and usually in a good mood.PRACTICE,PRACTICE,PRACTICE!DO NOT _the answers-the key to successful interviewing is to be prepared for the questions,and have a mental _ to follow for each answer.L-2-ScriptListening&Speaking David:May I come in,please?Linda:Come on in,please.Hows your new job going?David:Its challenging.After all,our company dedicates on providing high-quality IT Outsourcing,On-site Services,and Business Process Outsourcing services to global companies.But Im enjoying it quite a bit.Linda:Thats great.I knew youd do a good job as a manager.David:Thanks a lot.Linda:Hows your assistant manager getting on?David:Well,thats part of the problem.His probation period is up tomorrow and I dont think hes ready to pass.Linda:What seems to be the problem?David:Well,he was supposed to be able to learn his job in 30 days,but he just doesnt seem to know what hes doing.Linda:If you gave him another 30 days,do you think he could figure it out by then?David:To be honest,he has no authority.Hes a hard-worker,but no one listens to him.Linda:I see.Not everyone is cut out to work in management.David:I know.Itd be great if we could transfer him to a department where he doesnt have to work with people.Linda:Theres an opening in the creative design department.It involves working with computers.David:Thats perfect.Ill let him know tomorrow.Thanks!SpeakingListening&SpeakingSpeaking TaskSuppose you are the general manager of a company.Now you have a tough decision to make.Due to financial problems,you must lay off one of the employees of your company.There are 4 people who you have decided could be fired.You have made notes on each employee and you realize that each of them have their strengths and weaknesses.Make a decision and then present your decision to your partner.SpeakingListening&SpeakingSpeaking TaskThe profilesMikeYoung,inexperienced,creative,single,hardworking,sometimes he is rude,he has worked for only one year,he is self motivated and learns new things very easily,he is unpopular with his colleagues,loyalty.LilyCooperative,loyal,tends to make many mistakes,easygoing,not very creative,slow worker,married,has worked for 8 years,popular with colleagues,5 years at company,knows a lot about the company.JohnLong experience,old fashioned,married with 3 children,uncooperative,his work is reasonable but not outstanding,he is well liked by his colleagues,has no university degree,will retire in about 12 years.Shelly30 years old,unmarried,unpopular in the office,very hardworking,has a brilliant mind,fast worker,very efficient,bad tempered and often shouts,she has the highest qualifications and most education.Passage 1TextKey Words and Expressions Reading Task Passage OneText 1-1Questions to be Asked Before Applying for Call Center Industry For almost a decade already,Business Process Outsourcing(BPO)is a rapidly growing industry.BPO companies such as Convergys have expanded to countries like the Philippines and India.Soon,Convergys will virtually be anywhere in the world.China itself is beginning to show its presence by beginning with back office services which make them a force to reckon with in the Outsourcing field.Passage OneText 1-2Even though there is a large number of call center jobs that are offered today,it is still not easy to apply and be accepted.While educational background and customer service jobs vary,there are always some functions and requirements that hiring managers will always look for candidates.Here are some points to consider improving before you submit your application for each call center job such as in Convergys Philippines.1.How good is your English?Most companies that outsource customer service from countries like USA,UK,Australia requires that you are excellent when it comes to the language which is why it is important that you learn and speak good English.Passage OneText 1-32.Are you sure about your Communication skills?English is the basic requirement but you also need to communicate effectively as you get to talk to different people.Most accounts need you to ask people for information,for instructions on how to perform certain tasks or to purchase or order products or services.A high degree of Communication skill is needed especially when you want to work for a company such as Convergys Philippines.3.Can you operate the computer and know to navigate through the Internet?There are still a number of people who do not know how to use a computer and surf the internet.Learn to understand the basics as this is needed especially when there are Word processing softwares,web browsing applications and spreadsheet work included.Passage OneText 1-44.Are you patient enough to deal with angry clients?In every account or department,there will be times wherein youll handle irate and demanding customers.Like any other job,you need to be patient in handling these clients as they are the ones who have your business.5.Are you sure about the call center job?One needs to be confident in working in a call center industry.It is an entirely different world wherein your body clock will be disturbed from its normal time table as you will be working in the night shift.Youll get to meet people from all backgrounds that come together and work as a team.If you can handle the situation and the personality you are made this type of work.Being in the Business Process Outsourcing industry such as Convergys Philippines requires you to be flexible and current.Just ensure that you have the necessary skills needed and ask yourself these questions before you submit your application.Good luck!Passage One Passage Onesubmit 1)You must submit your application before January 1st.在一月一号以前，你必须递交申请书。2)We protested about the changes for a long time,but in the end we had to submit.我们对这些变动抗议了很久，但最终不得不屈服。1)Sailors have special equipment to help them navigate.水手们有特殊工具帮助他们海航。2)Their website is fairly plain,but very easy to navigate.他们的网站很普通，但搜索起来很容易。Passage Onenavigate 1)My schedule is quite flexible-I could arrange to meet with you any day next week.我的日程安排十分灵活，下周任何一天都能安排与你见面。2)The advantage of this system is flexibility.这个系统的优势在于其灵活性。Passage One flexible 1-Task 1Reading Task:Write a summary about the skills the Outsourcing candidates should have.You may expand details besides the information from the passage.Passage OnePassage TwoTextKey Words and Expressions Reading Task Passage TwoText 2-1My IBM Summer Internship May 6,2010 at 8 am all dressed in my best business casual attire,I got off bus and wandered towards what I was pretty sure was the IBM Canada Lab Office for my first day of work.I was so excited to start my 16 month internship as a Market Analyst at IBM!As soon as I opened the doors of the visitors entrance I could see that I wasnt alone on this new adventure.I was in the presence of at least 100 other buzzing interns on their first day too;some were drowsy from the early start.Passage TwoText 2-2Passage TwoEven though that day was 4 months ago now,it feels like just last week.There are a million great ways to describe my internship at IBM so far at IBM,the people Ive met and worked with,and the things Ive got the chance to do.But,it might just be easiest to say this:Im really glad I work here.As the first semester of my internship comes to a close,here are a few brief tasks on the variety of things that make up my IBM life:I felt lucky to get any internship at all this year,I feel even luckier to be a student with an IBM internship.I can get my work done in my choice of environment,depending on what stimulates me most at that moment!Be it my PWA(fancy acronym for cubicle),my desk at home,under a tree outside the office,or in a Cottage Oasis on the top level of the building,I go wherever motivates me the most,all with my trusty thinkpad(IBM laptop).Text 2-3Passage TwoAt IBM I was welcomed into the intern community,Future Blue,with open arms.Along with many others,I was new to Toronto and to IBM,and Future Blue made the transition so easy.We plan after work BBQs,attend Jays games,play volley-ball,go to networking sessions,and more!I got so much enjoyment out of this fun Future Blue stuff that Im now a Future Blue Communications team lead for 2010-2011(which means among other things,I run this blog).As for my real work at IBM,its pretty awesome too.Everyone on my team welcomes my new ideas and suggestions,even though Im a new,inexperienced intern.Ive never felt looked down upon,something that really surprised me given the talented and senior people I work on projects with.n.a period of training to help students to finish their qualification 实习实习 Passage One internship1)He served his internship at No.1 Hospital.他在第一医院实习。2)European internships are mostly unpaid.在欧洲实习通常是不带薪的。Passage One drowsy 1)The room is so warm its making me feel drowsy.这间房间太暖和了，我感觉昏昏欲睡。2)Seasickness tablets often cause drowsiness.晕船药通常会使人昏昏欲睡。Passage Onestimulate 1)The government plans to cut taxes in order to stimulate the economy.为了刺激经济，政府计划减税。2)The drugs can stimulate the damaged tissue into repairing itself.此药物能够刺激受伤组织，完成自我修复。Passage Onemotivate1)He is genuinely motivated by a desire to help people.他真诚地愿意帮助他人。2)Our staff are hard-working and highly motivated(=enthusiastic).我们的职员工作努力积极。Passage Oneawesome 1)An awesome challenge lies ahead of them.可怕的挑战在等着他们。2)You look totally awesome in that dress.你穿那件裙子棒极了。2-Task 1Passage TwoReading Task:Answer the following questions briefly:1.Where does the writer start internship?_2.Whats the writers feeling about the internship?_3.What is the writers enjoyment?_4.How do team members treat the writer?_WritingWritingSample 1Sample 2Writing TaskW-sample1WritingSample One Rsum Tony Koppell111 River St,Boston,MA 12345Phone 000 000000TOBJECTIVE A position in software development.EDUCATION:University of Massachusetts(U-Mass),Boston，MA 1993-1997BS In computer ScienceWORK EXPERIENCE:Braintree Computer Services Providers Inc.,Boston,MA1999-2002Computer Programmer W-sampl